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TERMS AND CONDITIONS

The terms “Placement Coordinator” and “Au Pair & Nanny Network Australia” refer to Au Pair & Nanny Network Australia. The term “Host Family” refers to the family requesting introductions to Nannies, Au Pairs or Demi Pairs through Au Pair & Nanny Network Australia. The Terms and Conditions below will apply to all agreements between host family and Au Pair & Nanny Network Australia. Full acceptance of these terms and conditions will be considered complete, upon sign up and confirmation through the application form.


The host family recognizes that the placement coordinator acts solely on an introductory basis between the host family and prospective Au Pairs/Demi Pairs/Nanny.


The host family agrees that under no circumstances will Au Pair & Nanny Network Australia be considered to have an employer/employee agreement with either party (Host family or Nanny/Au Pair/ Demi Pair)
The host family confirms that all questions have been answered honestly and all information provided to Au Pair & Nanny Network Australia is both accurate and current as of the time of application. Every host family must provide a current police clearance (valid in the last 3 months) for every adult (18+) residing in the family home, provide two referees the agency can contact and agree to a consultation with the placement co-ordinator.


The host family agrees to pay a non refundable registration fee initial deposit of $150 via bank deposit prior to their interview with an Au Pair & Nanny Network Australia representative whether that interview be in person, by phone or via Video call.


The host family accepts that no profiles will be forwarded to them until the initial $150 registration fee has been received by the placement coordinator. Upon receipt of the fee Au Pair Network Australia will forward any appropriate applicants they may have on file and it is the host families’ choice as to which applicants they would like to interview.


It is the host families’ responsibility to collect their Au Pair/Demi Pair from the airport unless the Demi Pair has arranged an airport transfer through the school they are enrolled in.


The host family agrees to make every effort to resolve any differences that may arise with their Nanny/Au Pair/Demi Pair. All information must be emailed to the Au Pair & Nanny Network Australia stating the reasons why the placement isn’t working/hasnt worked out.


In the event of a serious breach of trust or other major problem the placement coordinator will mediate between the placement coordinator host family and Nanny/Au Pair/ Demi Pair.


In the event a positive solution cannot be reached between parties or either party wishes to cancel the placement, they understand that they are required to give two weeks written notice of that intent, stating the reasons for the decision to both the Nanny/Au Pair/ Demi Pair and Au Pair & Nanny Network Australia. Should the Nanny/Au Pair/ Demi Pair wish to leave terminate the host family placement, we also expect a two week notice period.


Au Pair & Nanny Network Australia will make every endeavour to find a replacement Nanny/Au Pair/ Demi Pair for the host family, if there are other Nanny/Au Pair/Demi Pair candidates available suited to the host families’ requirements.
The host family will not hold Au Pair & Nanny Network Australia liable for any loss, damage or injury caused to persons or property from any act or omission on the part of their Nanny/Au Pair Demi Pair.


The host family accepts that they need to allow a “settling” period for their Nanny/Au Pair/Demi Pair to adjust to their new environment and role, and will treat their Nanny/Au Pair/ Demi Pair as a member of the family.


In the event the host family requires a replacement Nanny/Au Pair/Demi Pair they understand that one suited to their requirements may not be readily available. The host family accepts that Au Pair & Nanny Network Australia will make every endeavour to find a replacement as quickly as possible. If no replacement is available, the host family may choose to terminate the search with Au Pair & Nanny Network Australia. Reimbursement of a portion of the placement fee paid may be applicable in this event.

 

All reimbursements are subject to the terms below:

Au Pair Placements 

  • A non-refundable amount of $300 for administrative fees on ALL placements.
  • Costs incurred by Au Pair & Nanny Network Australia or by a live in Nanny/Au Pair in relocating the Au Pair from the family home to temporary accommodation.
  • A reimbursement will not apply after the initial two months settling in period for a Nanny/Au Pair unless the termination is due to a serious breach of established guidelines.
    It will will be limited to a minimum of $82.50 for each month of the placement that is not fulfilled.
  • Where there are reasonable grounds to believe there has been a breach of program guidelines, or the host family treatment of their Au Pair is deemed to be less than satisfactory or terms of the Au Pair / Demi Pair program have not been adhered to as agreed with Au Pair and Placement Coordinator no refund or replacement will be offered.
  • Should the client select to cancel a placement after an Nanny/Au Pair has been selected the placement fee is non refundable, except in exceptional circumstances at the discretion of the placement co-ordinator.

The host family agrees to make full payment of the placement fee of $800 for a six month period, to Au Pair & Nanny Network Australia upon acceptance of an Nanny/Au Pair introduced to them by Au Pair & Nanny Network Australia. Payment will be made within 24 hours of acceptance of the Nanny/Au Pair placement via bank deposit. Additional months to be confirmed and invoiced at $130 /month.

Demi Pair Placements

  • A non-refundable amount of $200 for administrative fees on ALL placements.
  • Costs incurred by Au Pair & Nanny Network Australia or by a Demi Pair in relocating the Demi Pair from the family home to temporary accommodation.
  • A reimbursement will not apply after the initial two months settling in period for the Demi Pair unless the termination is due to a serious breach of established guidelines.
  • It will will be limited to a minimum of $82.50 for each month of the placement that is not fulfilled.
  • Where there are reasonable grounds to believe there has been a breach of program guidelines, host family treatment of their Demi Pair is deemed to be less than satisfactory or terms of the Au Pair program have not been adhered to as agreed with Au Pair and Placement Coordinator no refund or replacement will be offered.
  • Should the client elect to cancel a placement after a Demi Pair has been selected the placement fee is non refundable, except in exceptional circumstances.

The host family agrees to make full payment of the placement fee of $650 for a six month period, to Au Pair & Nanny Network Australia upon acceptance of a Demi Pair introduced to them by Au Pair & Nanny Network Australia. Payment will be made within 24 hours of acceptance of the Au Pair/Demi Pair placement via bank deposit. Additional months to be confirmed and invoiced at $130 /month.


The host family understands that the placement co-ordinator will issue all costs and applicable deductions will be invoiced, at the time of placement.


The client accepts that Au Pair & Nanny Network Australia acts solely as an introductory agent and that it is the host family’s own responsibility to ensure they comply with any legal obligations within their own State or Territory. These obligations may include but are not limited to, Insurance, Tax, Workers Compensation Cover and Working with Children Checks and fairwork regulations.


Worker’s Compensation
Each state system differs, please refer to the relevant website below for your State or Territory.
NSW – WorkCover NSW www.workcover.nsw.gov.au
ACT – Worksafe ACT www.worksafety.act.gov.au
QLD – WorkCover Queensland www.workcoverqld.com.au
VIC – WorkSafe Victoria www.workcover.vic.gov.au
SA – WorkCover SA www.workcover.com
TAS – WorkCover Tasmania www.workcover.tas.gov.au
WA – WorkCover WA www.workcover.wa.gov.au
NT – NT WorkSafe www.worksafe.nt.gov.au


Working with Children Check
Again, these checks and requirements vary state to state so please refer to the relevant information on the link below. This is a legal obligation.


https://aifs.gov.au/cfca/publications/pre-employment-screening-working-children-checks-and-police-checks/part-overview


The host family accepts that all information provided by Au Pair & Nanny Network Australia within the guidebooks and all written or verbal communications is on a good faith basis. The host family will not hold Au Pair & Nanny Network Australia, it’s employees or partner placement coordinators liable for any course of action taken by the host family with regards to advice given, information supplied or statements made within Au Pair & Nanny Network Australia material. Materials supplied within handbooks are “Guidelines” only and in no way should they be considered legal policy. It is the host family’s own responsibility to decide on appropriate rules and guidelines relevant to their individual family requirements. There is no intention to create a contractual, employment or legal relationship between the host family and Nanny/Au Pair/ Demi Pair. The host family and Au Pairs intentions are to take part of a cultural exchange program for the Au Pair/Demi Pair to experience family life in Australia and for the host family to embrace the different culture with that of a big sister/brother role.


The host family accepts that the Au Pair & Nanny Network Australia does not recommend Au Pairs or Demi Pairs care for children under the age of two years, should the family wish to continue with such an application and in hosting an Au Pair/demi Pair it is entirely at their discretion and Au Pair & Nanny Network Australia accepts no responsibility should this be the case.
The host family will provide written invitation/confirmation of placement stating the length of placement, and basic outline of expected role for Nanny/Au Pair/ Demi Pair within the family. Placement confirmation is to be signed by both parties prior to any flights or travel arrangements being made. A copy of placement confirmation will be kept on file at Au Pair & Nanny Network Australia. This invitation is signed to acknowledge the above relationship and gives the Au Pair/Demi Pair a final overview prior to booking flights to Australia. All motivations are to be that of a cultural exchange program, and is not that of a contractual or legal arrangement.


Live in Placements - The host family must provide:

  • A furnished room for the Au Pair/Demi Pairs/Nanny for personal use. Au Pair/Demi Pairs and Nannies are NOT to be expected to share a room with children.
  • Full board seven days a week. (3 meals a day)
  • Weekly “pocket money” including any extra hours the Au Pair / Demi Pair is required in accordance with placement confirmation
  • A bonus on successful completion of the full duration of placement at a minimum of two weeks’ pocket money. (Au Pairs only)
  • Two weeks notice, with pocket money, if cancellation of placement is required.
  • Appropriate cover and access to an insured and safe vehicle if the Nanny/Au Pair/ Demi Pair is required to drive in terms of placement.
  • Allow a “settling” period where guidance and support is offered until the Nanny/Au Pair/ Demi Pair fully understands the workings of your particular family (two months max).


Au Pair Network Australia’s handbook, given to each host family provides some very good tips to assist you at this time.


Driving
In the event that the host family requires their Nanny/Au Pair/ Demi Pair to drive it is their responsibility to assess the driving ability of their chosen Nanny/Au Pair/ Demi Pair. The host family will ensure that the Nanny/Au Pair/ Demi Pair is a named driver on their insurance policy.
Any claim against the Nanny/Au Pair/Demi Pair for uninsured damages or excess shall be limited to $500, provided that ‘negligent operation of a motor vehicle’ has been established. “Negligent operation’ may be considered if the Au Pair/Demi Pair driver has been or is about to be issued with an infringement notice or driving suspension in relation to the incident.


Should the Nanny/Au Pair/ Demi Pair be the cause of an accident “negligent operation’ will apply only if the accident has been witnessed and confirmed in writing by an unbiased third party.
The host family will be responsible for paying any excess relating to an insurance claim. If the Nanny/Au Pair/ Demi Pair is not listed on the damaged vehicles insurance cover the host family will be liable for the full cost of any damage.

 

A WARM and WELCOMING ENVIRONMENT from day one to end of placement. Remember your Au Pair/Demi Pair/Nanny is intended to be part of the family!

We confirm we have answered all questions honestly and all information we have provided in the application is true. We accept the terms and conditions and look forward to being part of the cultural exchange program.